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The Product Lifecycle Management module enables Payers to rapidly define, configure, and launch products, greatly improving efficiencies and reducing costs. It allows users to quickly make product adjustments based on market and consumer needs and launch such adjustments into the marketplace. It serves as one-stop shop to support the full product lifecycle, from ideation through operationalization, and serves as a central product data repository. This results in a very short, efficient, and simple product lifecycle with unlimited opportunities to differentiate from competitors.
Product Lifecycle Management allows Payers to accelerate the product lifecycle and empower business users by providing:
The Product Lifecycle Management module’s Rate Quoting capabilities provide seamless integration with our broker portal, online marketplace, and Payer’s website, providing a comprehensive shopping experience for members. This allows members to learn about the plan, services, benefits, and rates, pick a benefit plan, and enroll.
Our Sales Automation module for healthcare shortens sales cycles for commercial and government-sponsored healthcare products and coverage. The platform provides end-to-end process automation for groups and individual businesses.
It enables Payers to manage market complexity and compliance risks, while allowing them to get new programs to market faster to meet rapidly changing industry needs. Our application guides and supports the sales journey for brokers, sales representatives, and consumers to create winning sales experiences across all marketplaces.
Our Sales Automation module results in the following six key outcomes:
Boost in productivity.
When you automate labor-intensive but low value-add activities such as lead scoring, scheduling, reporting, and reminders, teams end up saving hours each week. They can use this time to create more meaningful interactions with prospects.
Improvement in lead-to-sales ratios.
Sales automation platforms keep sales reps accountable and prospects engaged, both of which increase your chances of closing the sale.
Shortened sales cycles.
Deals flow easier with automation. Salespeople can lean on technology to provide leads with the appropriate sales collateral at just the right time to move them along in their decision-making process.
Sales technology can help you audit individual rep performance, your team’s pipeline, and an individual channel’s success.
Fewer lost leads.
When reps are responsible for reporting and supporting all their leads, it is not uncommon for some to fall through the cracks.
Reduced costs per sale.
Enterprise sales teams save money with sales automation. Rather than assigning manual labor toward time-intensive and low-value tasks, businesses let technology take care of them in the background.
The Membership Gateway module offers Payers convenience, cost savings, and ease-of-administration when it comes to enrolling and managing beneficiaries enrolled in health plans. With our fast and flexible Enrollment module, we cater to any marketplace or line of business with a configuration-driven approach. nirvanaHealth helps Payers stay ahead of the game by building platforms that respond to ongoing changes within the healthcare industry.
The Enrollment module offers automated exchange of enrollment data between Payers and government entities/third-party vendors in various formats including 834, CMS file formats (OEC/TRR), and vendor-specific formats. The system handles the whole breadth of enrollments, ranging from additions, changes, terms, and cancels (including retro and future for all the options) with all validations.
The system empowers business users to control and configure every aspect of member enrollment using the platform’s capabilities, including:
The Membership Gateway module provides a holistic view of the member, including the demographic information, past, present, and future enrollments, family information, PCP, Sponsor and Broker details, and all subsidies available. Membership Gateway provides increased transparency using a drill-down dashboard, out of the box reports, and a robust analytics engine with ability to build custom reports on-demand.
The Membership Gateway module offers a robust and fully automated enrollment reconciliation workflow between Payers and government entities/third-party vendors. This includes:
The Payment Gateway module provides a complete solution for premium billing, premium payments collection, and reconciliation management. A fair amount of complaint calls to Payer call centers are billing related. This drives up the operational costs while driving down member satisfaction and retention rates.
The Payment Gateway module allows Payers to fully automate their premium billing platforms to improve billing accuracy. Additionally, customer expectations around billing accuracy, transparency, and ease of payment will continue to develop as they have for other digital billing and payments. Payers need to exceed such expectations by utilizing modern technology to automate and improve every billing and payment touchpoint.
Our billing platform provides the following capabilities:
The billing platform consolidates all the responsibility related to the members across multiple product lines. By automating and streamlining key processing steps associated with billing management, the platform empowers Payers to quickly adapt their solution to support new insurance products and business processes with minimal IT involvement.
Our payment platform provides the following capabilities:
Our Payment Gateway also seamlessly integrates with a Payer’s general ledger system to reconcile the expected payment received along with the actual payments received. Payment Gateway identifies any discrepancies and flags them to be resolved.
Medical claims expenditure constitutes about 70% of premium dollars collected by Payers. Cognizant of this fact, nirvanaHealth developed a core claims platform for clients serving Medicare, Medicaid, Commercial, and Health Exchange lines of business that bear, manage, or administer health risk. Our Medical Claims module delivers rapid and automated administration of core benefits in one highly streamlined, enterprise-class system that is scalable, flexible, and easy to setup and maintain with intuitive tools. Flexible configuration of benefits and provider contracts, high auto-adjudication rates (90%+), and payment accuracy are the hallmarks of nirvanaHealth’s core claims platform. As a result, Payers will experience lower call volume from providers and members. This claims software serves all lines of business using a configuration-based approach.
The nirvanaHealth solution offers a broad set of capabilities including:
Examining and quantifying clinical variation in medical practice is an important step in measuring efficiency and effectiveness of care delivery. Variation in clinical care delivery can lead to overuse, underuse, and waste of precious healthcare resources and services with suboptimal outcomes for the members. The goal of the Network Performance Management System is to create an optimal physician and hospital network that delivers the appropriate clinical care for the members in the right clinical setting at the optimal cost.
This module analyses retrospective medical, pharmacy and behavioral health claims to derive a comprehensive Cost-Quality Index for physicians and hospitals, thus helping the health plan to select cost-efficient, high-quality providers for network contracts.
Cost Index: A comparison of “Actual” cost of care for membership of a provider to “Expected” cost derived from plan data. A cost index is derived for each PCP, Specialist and Hospital based on a retrospective analysis of cost of care data, adjusted for case-mix, demographic variations, and geographical differences in cost of care, as compared to the expected cost calculated based on plan averages.
Quality Index: A weighted measure of quality performance along three dimensions:
Cost-Quality Index: The cost-quality index is the ratio of Cost Index / Quality Index. This measures the cost incurred by a provider to provide a single unit of quality of care and serves as a comprehensive comparative measure to rank PCPs, Specialists and Hospitals in the network in their respective categories.
To encourage coordination of care across health care settings and minimize care fragmentation, government and commercial payers are increasingly promoting creative risk and reward models that reward quality of care furnished for the Care Episode rather than quantity of service provided. Such “Bundled Payments” for episodes of care align incentives for providers, allowing them to work closely together across specialties and settings.
The Risk Share module makes it easy and intuitive for risk taking entities such as Accountable Care Organizations (ACOs), Clinically Integrated Networks (CINs), and Independent Physician Associations (IPAs) to manage episode-driven risk and incentive sharing so that the providers can focus on clinical care.
The module provides automated identification of episode initiator triggers, follows member care management throughout the episode, and provides timely care information to caregiving entities on service costs incurred against potential incentives expected for the episode.
In conjunction with the Network Performance Management System, the Risk Score Optimizer & Reconciler, and Prospective Quality Optimizer, this module provides timely guidance to providers on optimal care, risk optimization opportunities, and fair sharing of incentives based on quality of care provided by component entities. The comprehensive platform capabilities provide a great opportunity for risk-taking entities to manage costs and optimize revenues, focusing on providing high-quality clinical care to its members, while the platform manages the currently time-consuming tasks of risk and rewards management.
nirvanaCareManager is an advanced care management system designed to provide clinical management services to members and to fulfill care gaps between physician visits to prevent adverse health outcomes such as high-cost ER visits and hospitalizations.
With alternative payment models (APMs), Incentive-based payment models and value-based care models becoming the new standards for provider payments, treating physicians need to perform and document quality measures for appropriate incentive payments.
The Prospective Quality Optimizer helps physicians by providing visibility into quality measures needed for their members within their current workflows. The measures are customizable to accommodate individual contracts and include, but are not limited to, HEDIS measures, STAR Ratings measures, as well as other QPP measures.
With a prospective view into member profiles, the Prospective Quality Optimizer can identify gaps in member care for the physician at a practice/measure level, so that appropriate scheduling and care management is done to optimize outcomes and achieve high quality scores and STAR ratings.
Advanced algorithms parse through the aggregate quality scores for network providers and identify ones who can maximize their quality scores with a few key interventions, while simultaneously improving member outcomes, and leading to better alignment with incentive payments.
Forty-five to fifty percent of the overall US population has at least one chronic condition, and one in four Americans have multiple chronic conditions. This population utilizes approximately 86% of the total US healthcare spend. While pharmacotherapeutic research has produced many novel therapies to reduce the disease burden of chronic conditions, many patients are still unable to control their illness due to prescription and care plan non-adherence.
We believe that engaging and motivating this population to take charge of their health early in their diagnosis will reduce avoidable medical costs significantly. Technology lies at the heart of our solution. Smart-phones, machine learning, and connected devices are reshaping the way people interact with the world, and these same technologies should reshape healthcare. Aria delivers targeted actionable intelligence at all nodes of the care continuum, while continuing to support, educate, and engage patients as a companion in their health journey. Click the Learn More button to discover how the Aria platform drives our Accountable Care Management services.
nirvanaHealth’s innovative member mobile application is an impactful solution that provides Payers with a unique ability to meaningfully engage and educate members by providing real-time, curated information about their disease and treatment. This disease-driven mobile platform encourages members to make more informed health and wellness decisions, empowering them to become the drivers for cost reduction and quality improvement.
Companion apps are available for the entire care management team including primary care physicians, care advisors, as well as for authorized family caregivers to help coordinate care for the member.
Personalized Health Dashboard: The mobile app integrates all demographic, medical, pharmacy, behavior health, and lab data to provide a personalized dashboard of current health conditions and associated medications that is always available to members even while away from healthcare settings. Evidence-based disease management strategies and medication usage information is curated for individual member profiles and is provided as detailed information with a single tap. In addition, members are also provided with personalized, actionable alerts available at a disease/medication level as well as a prioritized list of actions to better manage their health.
Reduce Gaps in Care and Encourage Continuity of Care: The mobile app provides the members with information on available and upcoming quality measures, including HEDIS measures, QPP measures, STAR ratings, amongst others, so that members are engaged in timely assessments and management to reduce Gaps in Care and encourage Continuity of Care.
Integrated member profiles are updated with new available information about the member’s health and alerts are provided as soon as the member becomes eligible for a new quality measure. Similar information is provided through companion apps to other authorized caregivers to have a better opportunity to reduce gaps in care.
Quality of care alerts:
Cost of Care Management: within the application, members are provided with information about cost-saving opportunities available to them. Members can now work with their PCP to make informed choice about lower cost medication alternatives, lower cost procedure alternatives, site of care, choice of efficient specialists, amongst other opportunities to not only reduce out-of-pocket costs but also optimize their medical/pharmacy utilization to reduce overall cost of care.
Cost of care alerts:
Home-Based Health Monitoring: The application provides a unique opportunity to payers to encourage members to monitor their own health within the comfort of their homes, to reduce data gaps between physician visits. Members can provide information through connected devices about:
This member provided health information is integrated back with the member’s profile to further customize and improve member management.
Reminders and Scheduling: The application provides timely reminders to members about medications to improve adherence, vital recordings as per clinical condition, exercise, and nutrition. In addition, reminders are provided to encourage timely scheduling of health visits for reducing Gaps in Care and general health management and to prevent avoidable ER visits and hospitalizations.
Member Engagement and Gamification: The application provides an opportunity to payers to implement innovative incentive and reward programs for members to improve engagement and encourage ownership of health decisions. The built-in gamification module assigns reward points to members for engaging in healthy activities, adherence to prescribed disease management, and timely visits to health professionals. These reward points are customizable to align with payers’ existing member engagement and reward programs.
With the accelerated pace of technology developments across industry sectors, healthcare consumers and stakeholders, including members, physicians, hospitals, pharmacies, and health plans, have exalted expectations when it comes to delivery of health services. Stakeholders now expect their experiences with Payers to be connected, secure, and easy to use, centered on their existing workflows, providing a convenient, personalized experience.
A major roadblock for Payers in delivering a seamless experience to its consumers is the existence of data in operational silos that lead to higher costs, slower decision-making, and poor stakeholder experience.
nirvanaHealth’s Integrated Data Cloud Platform is built for modern Payers as a solution to improve operational efficiencies, reduce costs, and enhance internal and external stakeholder experience. By removing the data silos and logically connecting and integrating data from all operational areas, the Data Cloud Platform provides opportunities for delivering faster decision-making and value creation through integrated machine learning and AI capabilities.
nirvanaHealth Integrated Data Cloud Platform integrates data from the entire organization with data sources including:
Member-generated Health Data:
Connected data from all available sources is integrated to provide comprehensive member, physician, hospital, and other stakeholder profiles to deliver value-added services within the nirvanaHealth Care/Quality/Cost/Risk Management Platform. These value-added services are enhanced by built-in RPA, ML, and AI capabilities to enhance stakeholder experience across the board.
nirvanaHealth Care/Quality/Cost/Risk Management Platform modules:
The nirvanaHealth Enterprise Services Module (ESM) allows customer service s to obtain a granular 360-view into all aspects of a member’s health profile pertaining to medical, pharmacy, care providers, and correspondence across all modules. This helps to drive improved transparency and operational efficiencies across all teams .
Having an integrated call center helps to increase member satisfaction to support Stars performance. Through this comprehensive system, team members have all required information to be provided to all healthcare stakeholders.
Our configuration-based approach enables user-defined call categories, sub-categories, user roles, and automated workflows. Additionally, the module drives automated tracking of the progress of an inquiry and robust reporting on performance and metrics.
The nirvanaHealth approach to Enterprise Service Management provides and maintains secure email, telephonic, and self-service channels/portals which can be used to resolve member and provider inquiries.
Customer service representatives using the ESM module are able to:
Accurately assessing a member’s risk score has a direct impact on a provider’s ability to optimize revenues and allocate cost-appropriate resources to the member’s clinical management. With an integrated presence within the payer transaction cycle, the nirvanaHealth platform calculates up-to-date risk scores for all members in real-time and provides insight to the providers into the care needs of members.
In addition, the nirvanaHealth platform provides opportunities to record and report accurate risk scores:
Retrospective Risk Optimization: The Risk Score Optimizer & Reconciler sweeps through historical claims to identify gaps in diagnoses and alert the physician, within her workflow, to assess the presence of the diagnoses in the current measurement period.
Prospective Risk Assessment: Additionally, the Risk Score Optimizer & Reconciler is powered by advanced AI algorithms that utilize association rules and prediction models to identify member charts with a high likelihood of missing diagnoses. As the system is online, real-time, and prospective, this gives providers a unique ability to prospectively manage the cost and revenues of their practice with high accuracy.
Risk Score Reconciliation: Automated generation of risk score data from multiple data sources, and submission of CMS Medicare PDE & EDPS, state Medicaid encounters & T-MSIS reporting, and ACA EDGE server submissions & QHP/SERFF, as well as comprehensive reconciliation.
Since 2013, the RxAdvance team has been dedicated to disrupting the healthcare industry, specifically in pharmacy benefit management. After 3 years of development, we went live with our first client in 2016 and delivered groundbreaking pharmacy benefit management services. Now that we have proven success year-after-year, we have decided to expand our impact beyond just the PBM industry—onto the payer industry. These two industries alone control the majority of the healthcare spend in the United States, including the $900+ billion of waste generated annually. With our expansion into a new portion of the industry, we have outgrown the RxAdvance name, since it does not accurately capture the scope of our healthcare reach and mission. We are excited to announce our new name and brand—nirvanaHealth. The RxAdvance name has served us well for many years and will continue to do so under nirvanaHealth.